Questions and Answers

Contact us once you have booked a venue. Browse our collection online to get an idea of what we have to offer.  We would love set up an appointment so you can see our full collection and we can hear your ideas.  Deciding on your favorite pieces as soon as possible is important to make sure they are available on your special day. We are here to help you create the special touches to make your event all your own. 

Yes.  We require a 50% non-refundable retainer to reserver your desired items.  We also require a signed rental agreement at the time of booking.

We realize that you may need to make changes to your order, especially if reserving early. You can add or do up to a 20% reduction of  items until 30 days before the event date. Reductions after final payment is due will not be subject to a refund. Keep in mind that additions are subject to availability.

We recommend reserving rentals as early as possible. Quantities can be limited. You may browse our collection online or set up a time to view our inventory in-person. Shoot us an e-mail, and we’ll gladly arrange a time for you to stop by. Once your order is in place, we require a nonrefundable deposit to secure your desired items along with a signed rental agreement.

We deliver within a  1.5 hour radius of Honesdale, Pa. We will consider a longer distance delivery with a minimal rental requirement and possible lodging. Delivery fees vary depending on quantity of rentals and distance.

Yes, you can pick up your rental items. However, some pieces are delicate and may need prior approval.  You must have the proper transportation. Please also come prepared with blankets and straps to ensure that our inventory is protected and secured for delivery. 

All dinnerware and serveware is sent to you clean, sanitized and ready to use. For sanitary purposes we require that all dishes, glasses and flatware is returned scraped/rinsed of all food debris and grease and packed back in their orginal containers. We ask that you check with your caterer to make sure they agree with our dish cleaning policy.

All of our orders contain a 7% non-refundable inclusive damage protection and cleaning fee. This allows you to  enjoy your event without the stress of possible mishaps. Our damage waiver will usually cover most typical damage, however, exceptions apply to irreversible damage. Any damage beyond the 7% protection fee and/or missing items will be client’s responsibility.

Yes, we offer set up and styling for an additional fee. We will work with you from beginning to end to make sure all the details are in place to make your day memorable and stress free.  You can come visit Rustic Charm as many times as needed to choose the right pieces for your event. We will also make a visit to your venue upon request.  Includes set up day of event and tear down the next day.   

Absolutely! We are happy to work with your florist, caterer and wedding planner.  We will collaborate with everyone to create the day of your dreams.